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FAQ

Buyer:

 
 
【Machining process 】
 
Preparing component , NC machining , Assembling , Quality check , Document prepare
We wll follow a strict & precise procedure in order to meet client's reqirement .
We will start manufacturing immediately after client's 30% balance were received.
 
Telescopic masts, vehicle leveling jack system , portable lighting solution, antenna tilt  manufacturing time that depend on quantity
 
【Payment Term】
We received 30% of total balance in advance, so we start making.
When we finished making products and quality control, we will send the client's products photos and videos to let the client to check.
 
After the client have received our photos, videos and have confirmed , balance should be clear before the goods take off whether by sea shipping or air freight.
 
For shipping fee we can pay for client ahead and client should send the shipping fee in advance before goods take off. Shipping fee paying method have to be transfer to our private account.
 
 
【Transport info】
 
Sea freight: We have cooperate with a bunch of sea freight forwarder to deliver Tianhe products world wide.
 
Air freight: We deal with DHL, Fedex to transport our products door to door in order to have a quick delivery methods.
 
 
【Custom clear】
 
Our Domestic custom clear will usually takes around 3~5days according to the shipping date arrangment.
 
 
【Warrenty info】
 
For every Tianhe telescopic mast
We sold both pneumatic and manual, we will take 1 year warrenty on normal use since the date of sell, any unexpected happens like tornados typhoons ,mast tube that is man-made hit, we will take maintenance fee and shipping fee is yours.
 
For Vehicle Jack System
We take one year warrenty on normal use since the date of sell, after one year we take maintenance fee and shipping fee is yours.
 
For Portable lightig system
Bulb warrenty is depending on Brand Name or Non-Brand Name options.
Telescopic mast warrenty info please refer to the above infomaton.
 
【Beneficiary】
 
 
 
Suppiler:
 
Cooperate Statement:
Suppliers are a valuable and integral part of the Tianhe Telescopic Mast business enterprise process. A critical strength in supporting our varied customers is through building strong supplier relationships. This relationship is based on open and honest communication, mutual respect and common interests that will allow us to move to the next level of performance excellence. We seek suppliers that are both financially sound and responsive which are satisfying our customers with top-quality, technically excellent, affordable products, delivered on time.
 
This Corporate Procurement website exists to facilitate such suppliers either currently doing business with or seeking to do business with any division of Tanhe Telescopic Mast Group.
Tianhe Telescopic Mast Group continues to ensure success by working with our supply base to meet and exceed the needs of our customers. We strongly encourage your continued efforts in making both your company and Tianhe Telescopic Mast Group leaders in the products and services we provide and the markets we serve.
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    Add:No18. DeZheng Industrial Zone Wenzhou China
    Contact person: Ryan
    Tel:+86-577-88811622
    Mobile:+86-18968747960
    E-mail:sales@tacticalraptor.com
    Fax:+86-577-88609860
    Website:http://www.tianhemast.com
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